Frequently Asked Questions

Updated August 27, 2021

Are masks/face coverings required?

• In compliance with Governor J.B. Pritzker’s updated mandate regarding face coverings, we have adjusted our face covering policy.
• EFFECTIVE MONDAY, AUGUST 30, 2021, all members and guests (regardless of vaccination status) are required to wear face coverings over their nose and mouth at all times when entering the center, when in all public areas including locker rooms, and when not actively engaging in exercise, or in the pools.
• We will continue to review local, state, and national governmental guidelines in response to the Delta variant’s impact in our community. Please maintain a distance of 6-feet at all times to reduce the risk of being infected with the Delta variant and possibly spreading it to others.
• As always, your health, safety, and wellness are a top priority to us. We ask that if you are not feeling well, please stay home and recover before visiting.

Safety Protocols

• We will not screen members and guests upon entry. We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs are displayed in the facility promoting proper hand-washing techniques.
• All purchases will require a credit card or house account charge.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with member, guests or employee to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and member must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Center for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Physical Distancing

• Please maintain a distance of 6-feet at all times to reduce the risk of being infected with COVID-19 and possibly spreading it to others. As always, your health, safety, and wellness are a top priority to us.

Are masks required?

• Effective Agust all members and guests (regardless of vaccination status) are required to wear face coverings over their nose and mouth at all times when entering the center, when in all public areas including locker rooms, and when not actively engaging in exercise, or in the pools.

Are you offering Group Exercise Classes?

• Yes! Group sizes have increased.
• Registration is required for Body Pump, Cycle, AWE.
• This can be done weekly by stopping by the member services desk or call 815.444.2900
• Must arrive on time to ensure entrance or spot may be forfeited

Will the pools be open for use?

• Pools are available for use.
• Reservations are required for Lap Pool Only in Crystal Lake
• Reservations are required for Lap Pool and Leisure Pool Huntley
• This can be done weekly by stopping by the member services desk or call 815.444.2900.

Are the whirlpools, steam rooms, and saunas available?

• Crystal Lake sauna, steam room and whirlpool are open
• Huntley sauna and steam room are open

Learn more at the Member Services desk, call 815.444.2900 or complete our contact form.